Version 1.0 — Last updated: April 19, 2026
"Service" means the QR First platform, including qrfirst.com, app.qrfirst.com, api.qrfirst.com, q02.eu, related APIs, and any related hosted features, software, or documentation we provide. "User" or "you" means the individual or legal entity using the Service. "Account" means your registered QR First account. "Content"means data, files, QR destinations, group information, text, images, and other material that you upload, create, store, or share through the Service. "Query OÜ", "we", "our", or "us" means Query OÜ, an Estonian company. "Subscription" means any paid plan we make available for the Service.
By creating an account, clicking to accept these Terms, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 16 years old and legally capable of entering into a binding agreement. If you use the Service on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
QR First is a hosted QR code platform that allows users to create, manage, organise, share, and resolve QR codes and related content. The Service may include group collaboration, short-link resolution, hosted content fields, file uploads, printing tools, APIs, beta features, and account or subscription management tools.
We may improve, modify, add, suspend, or remove features from time to time. Beta or preview features are provided on an experimental basis, may be incomplete, and may be changed or removed at any time without liability.
You must provide accurate and complete registration information and keep it up to date. You are responsible for activity under your account, including activity by anyone who gains access through your devices, email account, or authentication session.
You must promptly notify us at info@qrfirst.com if you suspect unauthorised use of your account or any security incident affecting the Service. We may suspend or restrict access to your account if we reasonably believe your account is compromised or being used in violation of these Terms.
We may offer the Service on a free tier and on paid Subscription tiers. Features, usage limits, and pricing are determined by the plan description shown at the time of sign-up, purchase, or renewal. Some features may be available only on certain plans or may be made available to invited users through collaboration or sharing features.
Unless stated otherwise, prices are exclusive of taxes, duties, or similar governmental charges. You are responsible for any taxes associated with your purchase or use of the Service, except for taxes based on our net income.
If paid plans are not yet active for your use of the Service, the billing provisions in Sections 13 and 15 apply only when you purchase a Subscription.
You must use the Service lawfully and responsibly. You may not:
We may investigate suspected misuse and may suspend or terminate accounts, remove content, or block access without prior notice where reasonably necessary to protect the Service, our users, or third parties.
You retain ownership of your Content. You are solely responsible for your Content, the QR code destinations you publish, the legal basis on which you process any personal data included in your Content, and the consequences of sharing or making that Content accessible to others.
You represent and warrant that you have all rights, permissions, notices, and lawful bases needed to upload, process, host, share, or otherwise use your Content through the Service.
By uploading or creating Content, you grant Query OÜ a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and otherwise process that Content solely as necessary to provide, secure, maintain, and improve the Service and to comply with law.
The Service may interact with or link to third-party websites, tools, or destinations chosen by you or other users. For example, a QR code may resolve to an external website or service not operated by Query OÜ. We do not control and are not responsible for third-party content, uptime, privacy practices, security, legality, or availability.
Your use of third-party services is governed by the third party's own terms and policies, not these Terms.
Except for your Content and third-party materials, the Service and all related software, design, branding, text, graphics, layouts, and documentation are owned by Query OÜ or its licensors and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except as expressly permitted by law or by us in writing.
If you provide ideas, suggestions, or feedback about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation.
We aim to provide a reliable Service, but we do not guarantee uninterrupted availability, perfect performance, or error-free operation. The Service may be unavailable from time to time due to maintenance, security events, infrastructure failures, software defects, or factors outside our control.
We may perform backups for operational resilience, but you remain responsible for maintaining your own copies of important Content. Upon account deletion or termination, your data is retained and deleted in accordance with our Privacy Policy, including a normal deletion window of up to 30 days and temporary retention in rolling backups.
Our collection and use of personal data are governed by our Privacy Policy, which forms part of these Terms. If you use the Service as a business customer and act as a controller for personal data you upload, you are responsible for ensuring that you have an appropriate legal basis, privacy notice, and any required consents for that processing.
EU or UK business users that require a Data Processing Agreement may request one by emailing info@qrfirst.com.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and results.
We do not guarantee that the Service will be uninterrupted, secure, bug-free, compatible with every device, or suitable for any particular legal, regulatory, marketing, or business purpose.
To the maximum extent permitted by applicable law, Query OÜ will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business, anticipated savings, or data, arising out of or relating to the Service or these Terms, even if we have been advised of the possibility of such damages.
Our aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of: (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) €100.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.
You agree to indemnify, defend, and hold harmless Query OÜ and its directors, officers, employees, and contractors from and against any third-party claims, losses, liabilities, damages, judgments, fines, penalties, and reasonable costs (including legal fees) arising out of or related to your Content, your use of the Service, or your breach of these Terms or applicable law.
If you purchase a Subscription, it will be billed in advance on the billing cycle shown at checkout, such as monthly or annually. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal.
We may send a pre-renewal reminder email. Failure to receive a reminder does not affect the renewal.
You may cancel a Subscription at any time through your account settings, if available, or by emailing info@qrfirst.com with the subject line "Cancel Subscription". Unless we state otherwise, cancellation takes effect at the end of the current billing period and you retain paid access until then.
We may change Subscription pricing, plan features, or usage limits. If a price change materially affects your Subscription, we will give at least 30 days' notice before the change takes effect for a renewal term. If you do not agree, you must cancel before the next renewal.
Except where required by law, stated in a separate commercial offer, or expressly set out below, Subscription fees are non-refundable.
Refund requests must be sent to info@qrfirst.com with the subject line "Refund Request" within 14 days of the relevant charge unless applicable law requires a longer period.
By you: You may stop using the Service at any time and may request account deletion in accordance with our Privacy Policy.
By us: We may suspend, restrict, or terminate your access immediately if you breach these Terms, fail to pay fees, create legal or security risk, misuse the Service, or if we reasonably believe suspension is necessary to protect the Service, users, or third parties.
Where reasonable, we will try to provide notice and an opportunity to remedy the issue. However, we may act without prior notice where urgent action is needed. After termination, your right to use the Service ends immediately, but provisions that by their nature should survive termination will remain in effect.
If you are an EU consumer, nothing in these Terms limits any mandatory rights you have under applicable consumer protection law, including the Consumer Rights Directive and the Digital Content and Digital Services rules.
Where applicable, an EU consumer may have a 14-day right to withdraw from a distance contract. However, if you expressly request immediate access to digital services during that withdrawal period, and applicable law allows the withdrawal right to be lost once performance begins, you acknowledge that the right of withdrawal may be reduced or extinguished once service delivery has started. Any required express consent or acknowledgement will be collected at checkout where legally necessary.
The European Commission's former Online Dispute Resolution platform has been discontinued. If you are an EU consumer, you may still contact us directly at info@qrfirst.com and may also seek assistance from your local consumer authority or the European Commission's consumer redress resources.
These Terms and any non-contractual obligations related to them are governed by the laws of Estonia, without regard to conflict of laws rules.
The courts of Estonia have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Service, except that if you are an EU consumer, you may also benefit from mandatory rights to bring claims in the courts of your country of residence.
We may update these Terms from time to time to reflect legal, technical, operational, or product changes. If a change is material, we will provide reasonable notice, such as by email or in-product notice, before the revised Terms take effect.
If you continue to use the Service after the updated Terms take effect, you agree to the updated Terms. If you do not agree, you must stop using the Service and, if applicable, cancel your Subscription.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force. These Terms, together with the Privacy Policy and any plan-specific terms expressly incorporated by reference, form the entire agreement between you and Query OÜ regarding the Service and supersede prior discussions or agreements on that subject.
Our failure to enforce any provision is not a waiver. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of assets. We are not liable for delay or failure caused by events beyond our reasonable control, including network outages, infrastructure failures, labour disputes, natural disasters, war, civil unrest, governmental action, or failures of third-party providers.
The following sections survive termination: Sections 7 to 18, together with any other provision that by its nature should survive.
For questions about these Terms, billing, cancellations, refunds, or account issues, contact: